Contact

Questions about an order, a product, or which option is the right one for you — we would rather you asked than guessed.

Email: support@osterly.com

Hours: Monday to Friday, nine to five Eastern. We reply within one business day, and usually sooner.

If you are writing about an existing order, include your order number and we can answer properly on the first reply rather than asking you for it.

Complaints

Complaints about shipping and complaints about a product are handled by email. Write to support@osterly.com with your order number, and for a product complaint the lot number printed on the bottle. Email keeps a written record of what happened, which is what lets us chase a carrier or trace a lot properly.

We reply within one business day. If a complaint concerns a reaction to a product, stop taking it first and then tell us.