Refund policy

Thirty days. You have thirty days from delivery to return anything, provided it is unused and in its original packaging with tags attached.

Who pays return postage. If you have changed your mind, you cover return postage. If the item is faulty, damaged, or not what you ordered, we cover it - email us a photo and we will send a prepaid label the same working day.

How to start a return. Email support@osterly.com with your order number and what you would like to do. We reply within one business day with return instructions.

Refunds. Processed within three business days of your return arriving with us, back to the original payment method. Your bank may take a few days more to show it.

Exchanges. We do not run formal exchanges. Return the original for a refund and place a new order - it is faster than waiting for us to process a swap.

Warranty. Twelve months against manufacturing defects, covering seams, fastenings and linings. Normal wear, pilling from friction, and damage from incorrect washing are not covered.

What we cannot accept back. Items that have been worn outdoors, washed, altered, or returned without their packaging. Hair accessories are non-returnable once opened, for hygiene reasons.

Damaged on arrival. Tell us within seven days with a photo and we will replace it immediately. Do not return it first - we will not ask you to pay postage to prove something we already believe.