Refund policy

All sales are final

Osterly Market does not accept returns, and we do not offer refunds or exchanges for change of mind. Please order carefully.

This is not us being difficult. These are sealed products meant to be swallowed. Once a bottle leaves our supply chain we have no way to verify how it was stored, whether it was opened, or whether anything was added to it, so we cannot put it back into stock and we will not sell it on to somebody else. No responsible supplement seller would. Rather than pretend otherwise, we have priced the products as low as we can and told you the policy plainly before you buy.

FDA statement

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

Dietary supplements are not medicines and they are not regulated like medicines. Osterly Market is a retailer, not a healthcare provider, and nothing on this website is medical advice. We can tell you what is printed on a label. Whether a product is right for you is a question for a pharmacist or your doctor.

You must be 18 or older to buy from us. Speak to a healthcare professional before starting any supplement if you are pregnant, nursing, trying to conceive, taking any medication, living with a medical condition, or preparing for surgery. Supplements interact with prescription drugs, and some of those interactions are serious.

Read the label on the bottle you receive before taking anything, follow the serving size printed there, and check the ingredients against anything you are allergic to. A product page is a description. The label on the bottle is the product.

Before you order

Because we cannot take anything back, we would rather answer questions than take a sale you regret.

Email tazvertising@gmail.com and ask. We will tell you the dose, the serving size, how many days a bottle actually lasts, what the label says about allergens, and what we do and do not know about a product's manufacturer. If we do not know something, we will say we do not know.

If you have not taken a supplement before, buy the single bottle rather than the multipack. The multipack saves money on something you already know suits you.

What we do cover

Final sale means change of mind. It does not mean you carry the cost when we get something wrong. In each case below, contact us within seven days of delivery and do not send anything back. We will not ask you to pay postage to prove something we already believe.

Your order never arrived. If tracking has not moved in seven business days we open an enquiry with the carrier. If a parcel is confirmed lost we replace it or refund it in full, whichever you prefer.

It arrived damaged, leaking, or with a broken seal. Send us a photo and we replace it. Do not take anything from a bottle whose seal is not intact.

It arrived past its best-before date. Send us a photo of the date panel and we replace it.

We sent the wrong thing. Wrong product, wrong count, wrong strength, or a label that does not match what you ordered. Photo, and we make it right.

The product had an adverse reaction. Stop taking it immediately, and get medical attention if you need it. Then tell us what happened along with the lot number printed on the bottle. We refund it, opened or not, and we do not want it back. We ask for the lot number because a reaction is something we report to the supplier, and that only works if we know which batch it came from.

What we do not cover

You changed your mind. You did not like the taste, the size of the capsule, or the smell. You ordered the wrong size or count. It did not produce the result you were hoping for. You found it cheaper somewhere else. You ordered more than you needed. The bottle has been opened and none of the situations above apply.

Cancelling before it ships

If you tell us before your order is packed, we cancel it and refund you in full, no questions. Email us as soon as you know. Once a parcel is with the carrier we cannot recall it and the policy above applies.

Subscriptions

You can cancel or skip any delivery from your account or by emailing us. There is no cancellation fee and no minimum number of deliveries. Cancelling stops any order that has not yet been packed. An order already shipped is final, like any other.

How to reach us

Email tazvertising@gmail.com with your order number, and for anything to do with a product, the lot number printed on the bottle. We reply within one business day. Approved refunds are processed within three business days back to the original payment method, and your bank may take a few days more to show it.

Nothing in this policy affects any legal right you have that cannot be waived, including rights relating to products that are unsafe, defective, or not as described.